Booking Terms and Conditions

Andalucia Hideaways is a trading name of GLOS Camaleon 2023 S.L.   GLOS Camaleon 2023 S.L. is a registered Spanish company – CIF NO. B44683837

Contract

In these booking conditions, AH means Andalucia Hideaways. Client(s) means all persons named on the booking form (including anyone who is added or substituted at a later date). The owner is the owner of the property featured on our website. When you make a booking with Andalucia Hideaways, a binding contract will come into existence when AH sends the client a written Confirmation Invoice. Your contract with AH will be governed by Spanish law and subject to the jurisdiction of the Spanish courts of law. The contract is made with the party leader i.e. the lead person named on the Confirmation Invoice, who must be over 18, and who is considered responsible for informing all members of the party about all matters relating to the holiday.

Booking & Payment

Please email Andalucia Hideaways with the name of the property or properties you would most like to book, along the ideal dates of arrival and departure, also give AH an idea of what flexibility you may have for travel. Please include if you have a second or third accommodation option; and list any questions you need answering prior to you being able to make a booking ref. the property, facilities, location, suitability for children etc.

Normally, within a maximum of 4hours (excluding the hours 9pm – 9am) AH will check the availability with the owner and email you back confirming which properties we can offer on which dates. AH will also answer all the questions you have put to us in your previous email.

AH would then ask you to promptly decide which property and duration you would definitely like to book and confirm back by email. AH will immediately contact the owner (excluding the hours 9pm – 9am) and assuming the property is still available - confirm the booking and email you back immediately.

We will then send you a Pre-confirmation invoice, which will show the deposit amount due (normally a minimum of 10% of total rental cost); you will then need to make the payment immediately.

Once we have received formal confirmation that the correct payment has been made we will issue a Confirmation Invoice and the booking is legally binding.

The final balance payment (normally up to 90% of the total rental cost) must be paid a minimum of 8 weeks before commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as described below.

Accommodation booked less than 8 weeks prior to comencemment of the holiday must be paid in full at time of booking.

Booking & Payment

Payments can be made as follows:
Make an international bank transfer.
Make a credit card payment - subject to a 2% surcharge.

Accommodation Prices

Andalucia Hideway prices are in euros, guests travelling from the UK may wish to pay for their holiday in full at time of booking and therefore will not be subject to any currency variations. In exceptional circumstances we may be able to take either the deposit or full balance payment in sterling and then the sterling figure will be tied to the official exchange rate of the day.

Cancellation & Ammendments

Any cancellation or amendments must be notified to AH in writing (ideally by email) by the party leader who has contracted the holiday. Please note that any such notification is only deemed to have been received by us when we confirm that we have received it.

If such notification is received more than 56 days before the holiday commencement date, only the deposit will be retained by AH. Otherwise, the following charges apply, which are based on the expenses and charges suffered by AH or the owner as a result of cancellation:

• 56 days or more = the deposit paid
• 43 - 55 days = 40%
• 29 - 42 days = 60%
• 15 - 28 days = 80%
• 14 days or less = 100%.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Therefore AH strongly recommend that all members of the holiday party obtain appropriate travel and personal insurance cover.

In the very unlikely event that Andalucía Hideaways is forced to cancel your holiday accommodation we will offer our client either another accommodation of at least equivalent standard (subject to availability) or a full refund of all monies paid to us for that specific accommodation booked with AH.

If you opted to take one of the alternative accommodations offered, we would then, as a gesture of good will, offer you the following levels of compensation:

• 56 days or more = Nil
• 43 - 55 days = 5% off your next holiday with AH
• 29 - 42 days = 10% off your next holiday with AH
• 15 - 28 days = 15% off your next holiday with AH
• 14 days or less = 20 % off your next holiday with AH

The 5%-20% discounts would apply to any Andalucía Hideways holiday - confirmed within the same calendar year for travel in either the same or following calendar year.

If you decided to take a full refund of all monies paid AH would not offer any compensation, nor would AH be liable for any costs incurred for travel arrangements, car hire etc.

Clients who wish to amend their booking should contact AH as soon as possible, we will then do our best to accommodate your new needs. However, changes of holiday accommodation may be treated as cancellations and the appropriate charges will apply – as listed above. Ammendments to existing bookings may be subject to a charge of 50€ per alteration to cover costs incurred by AH and/or the owner(s).

Insurance

Andalucía Hideaways strongly recommends that each client takes out personal travel insurance. It is the absolute responsibility of each client to insure that the insurance purchased is adequate and appropriate for their particular needs. Clients should thoroughly read the policy details and take them on holiday. AH cannot accept any responsibility in the event that clients have failed to arrange adequate travel insurance.

Holiday Extras

Please click on to this Holiday Extras link - for competitive Travel Insurance, Airport Hotels, parking and Lounges.

Passport, Visa and Immigration Requirements

Andalucía Hideaways does not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Passport and visa requirements and other immigration requirements are the responsibility of the client and should be confirmed with the relevant Embassies and/or Consulates.

Party Size & Pets

Under no circumstances may more than the maximum number of persons (including children) as stated in the property description occupy a property, except by prior written agreement from Andalucía Hideways. Failure to observe this condition is deemed to constitute a cancellation of the booking by the client, therefore AH and/or the owner reserves the right to refuse admittance or terminate the booking and apply the appropriate cancellation charges. Pets are not generally allowed in the villas and hotels – written permission must be issued by AH on behalf of the owner on the odd occasion this may be possible.

Responsibilities

We have taken all reasonable measures to make sure that the accommodation offered on this website have been properly arranged and that the suppliers of the services included maintain reasonable standards. However, Andalucía Hideways acts only as an agent and cannot be held responsible for the actions of carriers, property owners, neighbouring properties, the local authorities, providers or organisers of activities and courses. We are specifically not responsible for events outside our reasonable control or if there has been no fault by AH.

In all cases we will always endeavour to immediately rectify any cause for dissatisfaction during your stay whenever you notify us (see Complaints below). The client is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Any damages are the responsibility of the client, and their cost shall be refundable on demand.

Security Deposits

Andalucía Hideaways would expect that all our clients will care and respect for their holiday accommodation as if it was their own. However, experience has shown that this is not always the case. Therefore we are forced to ask our clients to lodge a security deposit for each self-catering property to a value of 500pounds or 650euros. This deposit must be paid a minimum three full weeks prior to your holiday start date and will be refunded with three full weeks after vacating the property. Once we have received the deposit, we will then send you your driving instructions on how to find and access your property, along with an accommodation voucher to present to the owner and some additional information to help you prepare for your holiday.

Clients should maintain the property in the same state of repair and condition as at the date of your arrival at the property and should leave the property in the same state of cleanliness and general order and repair in which you found it. Clients are kindly requested to replace breakages prior to departure or to leave an appropriate amount of euros to cover the cost of replacement. As a general guideline, most owners are not going to worry about a broken glass or saucer, however if guests were to break more than one item it would be considerate to leave 5euros for each item broken.

We reserve the right to deduct any related charges from this deposit if items are broken or need to be replaced, or if the property is left in an unreasonable state and extra cleaning is necessary. Otherwise the deposit will be refunded in full three weeks after the holiday.

Smoke free properties

All of the villas, and Casa de Medina are smoke free properties. We invite guests to smoke outside in the garden or on the roof terrace but NOT inside the properties. In addition we cannot accept bookings in Casa de Medina or Casa Lucia from heavy smokers, irrelevant of the fact that that will only smoke outside. Negative experiences this year in both properties from the smell of smoke which lingers in the clothes, hair and thus bed clothes of heavy smokers has made the bedrooms unacceptable for subsequent guests.

Health

While personal insurance for accident, illness and injury is highly recommended, European Union Nationals please note that National Health Service is provided to them free of charge in Spain. However, in order to benefit from this free service, European Union Nationals must bring with them a European Health Card (previously known as an E-111 form in the UK). This form is available from most UK Post Offices.

Complaints

The reality of life is that things can occasionally go wrong, but in the majority of instances these are minor niggles that can normally be resolved once we are aware of the problem - It benefits no one to have dissatisfied clients. However, in the event that client is not entirely satisfied with the accommodation they have booked with Andalucía Hideaways, he or she should contact our local representative who will liaise with the owner to try and solve the problem as soon as logistically possible. If the problem cannot be resolved during the holiday period, the client should contact us in writing within 14 days of returning from holiday detailing the reason for their complaint.

Liability

We cannot be held liable to accept responsibility for death, bodily injury or illness on holiday unless it is proved that it is due to the negligence of our employees and brought to our attention in writing within three months of your return from holiday.

These conditions and terms of contract and all matters arising there from, are subject to Spanish Law and to the jurisdiction of the Spanish courts.

Flights, Trains & Ferries

Andalucía Hideaways does not sell transport, nor can we be responsible for any Airline, Train Operator or Ferry Company. On our website we offer information on the different routes available; however we neither recommend nor discourage our clients from choosing the form of transport that most suits their needs.

Car Hire

Andalucía Hideaways does not sell car hire, nor can we be responsible for any car hire company. As a courtesy and complimentary service to our clients we are happy to forward your requirements to the car hire companies with which we personally have previously had positive experiences. If you would like to email us your requirements, we will pass this information onto the car hire company and send back to you their confirmation details. These companies are entirely separate companies from us and your contract for car hire is strictly between you and them. You will pay the car hire company directly when you collect your car and any complaints you might have should be addressed directly to the car hire company.